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Shipping Policy

Effective Date: 30.06.2024

Welcome to https://www.petookpetshop.com/ We are committed to delivering your pet products promptly and efficiently. Please read our shipping policy carefully to understand how we handle your orders.

Order Processing

  • Order Confirmation: Once you place an order, you will receive an email confirmation. Please ensure your email address is correct to receive updates on your order status.

  • Processing Time: Orders are processed within 1-2 business days. Orders placed after 2 PM will begin processing the next business day.

  • Business Days: Our business days are Monday through Saturday

Shipping Methods and Delivery Times

  • Standard Shipping:

    • Delivery Time: 3-7 business days

    • Cost: Calculated at checkout based on the destination and weight of the package.

  • Expedited Shipping:

    • Delivery Time: 2-3 business days

    • Cost: Calculated at checkout based on the destination and weight of the package.

  • Overnight Shipping:

    • Delivery Time: 1 business day

    • Cost: Calculated at checkout based on the destination and weight of the package.

Shipping Destinations

  • Domestic Shipping: We ship to all across INDIA.

  • International Shipping: Currently, we do not offer international shipping. We are working to expand our shipping destinations in the future.

Shipping Costs

Shipping costs are calculated based on the weight of your order and the shipping method chosen. The total shipping cost will be displayed at checkout before you complete your purchase.

Tracking Your Order

  • Tracking Information: Once your order has shipped, you will receive an email with a tracking number. You can use this number to track your package on the carrier’s website.

  • Lost or Stolen Packages: https://www.petookpetshop.com/ is not responsible for lost or stolen packages. Please ensure your delivery location is secure.

Shipping Restrictions

  • PO Boxes: We do not ship to PO Boxes. Please provide a physical address for delivery.

Delivery Issues

  • Undeliverable Packages: If a package is returned to us as undeliverable, we will contact you to arrange for re-shipment. Additional shipping fees may apply.

  • Damaged Packages: If your package arrives damaged, please contact us within 48 hours of delivery with photos of the damage and the packaging.

Contact Us

If you have any questions or concerns about our shipping policy, please contact our customer service team:

Thank you for shopping with PetPetShop.com!

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